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Terms & Conditions

Welcome to Emerud. By accessing, browsing, or making a purchase on our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order. If you do not agree with any part of these terms, we advise you not to use our website or services.

1. General Information

Emerud operates as an online fragrance brand offering premium-quality perfumes across Pakistan. All products, prices, and policies listed on our website are subject to change at any time without prior notice.

2. Use of the Website

By using our website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a guardian.

  • You will not misuse the website by introducing harmful elements such as viruses, spam, or malicious software.

  • All information you provide while ordering (name, phone number, address) is accurate and complete.

3. Product Information & Availability

We aim to display all product descriptions, images, and details as accurately as possible. However:

  • Colors and visuals may vary slightly due to screen settings.

  • Product availability is subject to stock. If an item is unavailable, we reserve the right to cancel or delay your order, with prior communication.

4. Pricing & Payments

  • All prices listed on the website are in Pakistani Rupees (PKR).

  • Prices may change without notice due to promotions, market conditions, or internal policies.

  • We offer Cash on Delivery (COD) on all orders nationwide.

  • COD charges apply unless your order exceeds PKR 5,000, in which case the COD fee is waived.

5. Order Placement & Confirmation

When you place an order:

  • You will receive a confirmation message via WhatsApp/SMS.

  • Emerud reserves the right to cancel orders due to incorrect details, unverified information, or unavailability of stock.

  • Fake, incomplete, or repetitive order attempts may result in order cancellation or the customer being blacklisted from future purchases.

6. Shipping & Delivery

  • We use top-tier courier services in Pakistan to ensure secure and timely delivery.

  • Delivery within Karachi takes approximately 2 working days.

  • Delivery to other cities and provinces takes around 3–4 working days.

  • Delays may occur due to weather conditions, public holidays, or courier-related issues, which are beyond our control.

7. Refunds, Returns & Exchange

Our Refund Policy ensures a fair and transparent process.
You may request a return or exchange if:

  • You receive the wrong product.

  • The item is damaged at the time of delivery.

Conditions:

  • The product must be unused, sealed, and in its original packaging.

  • Perfume products cannot be returned or exchanged due to personal preference or fragrance likeness.

  • Requests must be made within 48 hours of receiving the parcel.

For full details, please refer to our Refund Policy page.

8. User Data & Privacy

We value your privacy. Any personal information you provide is used only for:

  • Processing your order

  • Shipping and delivery

  • Customer support

  • Official promotional updates (only when opted-in)

We do not share your data with unauthorized third parties.
Please refer to our Privacy Policy for complete details.

9. Intellectual Property

All website content—including the brand name Emerud, logo, product images, descriptions, and design—is owned by Emerud.
Reproduction, copying, or unauthorized use of any content is strictly prohibited.

10. Liability Disclaimer

Emerud is not liable for:

  • Delays caused by courier companies

  • Incorrect information provided by the customer

  • Misuse or allergic reactions related to product application

  • Damages resulting from external factors beyond our control

All products are sold as-is, with quality guaranteed as per brand standards.

11. Changes to Terms & Conditions

Emerud reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be available on this page. Continued use of the website implies acceptance of the updated terms.

12. Contact Information

For any concerns or inquiries, you may contact us at:
Email: emerud5@gmail.com
WhatsApp: +92-371-100-399-6
Instagram: @_emerud